SHIPPING & DELIVERY OF PHYSICAL ITEMS
All physical items are made on demand so please allow 3-5 business days for processing and production before shipping. Shipping will be with USPS for most packages. All orders will be provided with a tracking number once the order has shipped.
PLEASE NOTE: This time frame may be longer during the busy holiday seasons. We will do our best to inform you of any delays and to get our items out as quick as possible. Our busy months typically include October, November, and December.
RETURN / REFUND POLICY for PHYSICAL ITEMS
Do to the "made to order" and custom nature of our physical products, returns or refunds are not allowed on physical items. However, if we have made a mistake with your product, we will make it right. If you are not satisfied for any reason, please make sure to contact us and we will do our best to make it right.
DELIVERY OF DIGIAL ITEMS
All digital files will be available on the website once your payment is processed. You will ONLY be able to download from our site for 30 days, so please download your purchased files ASAP!!
REFUND POLICY for DIGITAL ITEMS
Do to the "instant" nature of our digital products, returns or refunds are not allowed. However, if we have made a mistake with your product, we will make it right. If you are not satisfied for any reason, please make sure to contact us and we will do our best to make it right.
We are located in North Carolina. Any items purchased from North Carolina residents will be subject to sales tax.
100% SECURE ORDERING
At this time, Vinylly Cute only accepts payments through PayPal. This provides Vinylly Cute and our customer with a secure private checkout. You may still check out through Pay Pal even if you do not have an account. Just follow the secure link and type in your info without having to make an account.
Any information that Vinylly Cute collects is used for the purposes to provide your product and help us serve you better. We collect information to identify your account and to identify you as a user in our system. We do use your email to send purchase receipts, tracking numbers, digital downloads, news of events, coupons, etc. We do not intentionally gather information on users under the age of 18. Payment methods will be made on a secure server with PayPal that does not provide us with your specific account information. We may send the occasional email out to inform you of any sales or new products.
Vinylly Cute, it's owners, and /or employees are not liable for any personal or business damages or loss do to the use or inability to use ANY of our products. Vinylly Cute reserves the right to cancel any sale.